These Terms of Use (“Terms”) are a binding agreement between you (“you,” “your,” or “Customer”) and Brady Cusack Sole Proprietorship (“Hookie,” “we,” “us,” or “our”), which operates the Hookie webhook ingestion, routing, and delivery platform available at hookie.ai and related subdomains (the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
If you do not agree to these Terms, do not use the Service.
1. The Service
Hookie ingests inbound events (webhooks, form submissions, and database change rows), routes them into datasets using rules you configure, and delivers outbound events via signed webhooks, a live stream, and optional AI-driven triggers. The Service is multi-tenant and hosted on Cloudflare’s global network.
We may update, add, or remove features at any time. We will try to give reasonable notice of material adverse changes to core functionality.
2. Eligibility and accounts
You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. You are responsible for:
- providing accurate account information and keeping it current;
- safeguarding your credentials, ingest keys, signing secrets, and API tokens; and
- all activity that occurs under your account, whether or not authorized by you.
Notify us promptly at [email protected] of any suspected unauthorized access. Ingest keys are shown only once at creation and are stored hashed; you are responsible for storing them securely.
3. Plans, subscriptions, and billing
The Service is offered under a Free tier and a paid Standard plan (currently $7.99 USD per month). Plan limits — including monthly event quotas, outbound destinations, live-stream connections, database source connectors, AI trigger runs, and data-retention windows — are described on our Pricing page and enforced by the Service.
- Billing for paid plans is processed through PayPal. By subscribing, you authorize recurring charges to your selected payment method until you cancel.
- Taxes. Fees are exclusive of taxes; you are responsible for any applicable taxes, other than taxes on our net income.
- Price changes. We may change fees or plan limits on at least 30 days’ notice; changes take effect at your next billing cycle.
- Refunds and cancellation are governed by our Refund Policy.
We may impose or enforce quotas and rate limits to protect the Service. Exceeding a plan quota may result in throttling (e.g., HTTP 429 responses) until the next billing period or an upgrade.
4. Your data and content
You retain all rights to the data you submit to, store in, or generate through the Service (“Customer Data”), including the payloads you ingest and the records they produce.
- License to us. You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and maintain the Service, to enforce quotas and security, and as otherwise permitted by these Terms and our Privacy Policy.
- Our role. For account and billing information you provide about yourself, we act as a data controller. For the event payloads and end-user personal data you route through the Service, we act as a data processor acting on your instructions; you are the controller. See the Privacy Policy for details.
- Your responsibilities. You are solely responsible for the legality of Customer Data and for having all rights, consents, and lawful bases required to collect it and route it through the Service. You must not submit data you are not permitted to process, and you must honor the end-user rights that apply to it.
- AI features. If you enable AI triggers or the mapping assistant, the relevant event data and prompts are processed by Cloudflare Workers AI to generate a result. Do not enable these features for data you are not permitted to process in this way.
5. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. Violations may result in suspension or termination under Section 8.
6. Intellectual property
The Service, including its software, design, documentation, and trademarks (such as “Hookie”), is owned by us or our licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service. You may not copy, modify, reverse engineer, resell, or create derivative works of the Service except as expressly permitted or required by law. If you send us feedback or suggestions, we may use them without restriction or obligation to you.
7. Third-party services
The Service relies on third parties, including Cloudflare (hosting, compute, storage, and AI), PayPal (payment processing), and identity providers such as Google (optional sign-in). Your use of those services may be subject to their own terms, and we are not responsible for third-party services. Outbound deliveries you configure are sent to endpoints you designate; you are responsible for those endpoints and their security.
8. Suspension and termination
- By you. You may stop using the Service and close your account at any time. Cancellation of paid plans is governed by the Refund Policy.
- By us. We may suspend or terminate your access, with or without notice, if you violate these Terms or the Acceptable Use Policy, fail to pay fees, create risk or legal exposure for us, or if required by law. Where practical and lawful, we will give notice and an opportunity to cure.
- Effect. On termination, your right to use the Service ends. We may delete Customer Data after termination in accordance with our retention practices; export any data you wish to keep before terminating. Sections that by their nature should survive (including Sections 4, 6, 9–12) survive termination.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT EVERY EVENT WILL BE DELIVERED. The live stream is best-effort and lossy by design; durable delivery is provided only through the outbound webhook queue, and even then delivery is at-least-once and may be retried, delayed, or, after exhausting retries, dead-lettered.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
11. Indemnification
You will defend, indemnify, and hold harmless Hookie and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, or your violation of these Terms or applicable law.
12. Governing law and disputes
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas, except that either party may seek injunctive relief in any court of competent jurisdiction.
13. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or an in-product notice) before they take effect. Your continued use of the Service after changes become effective constitutes acceptance.
14. Miscellaneous
These Terms, together with the Privacy Policy, Acceptable Use Policy, and Refund Policy, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.
15. Contact
Questions about these Terms: [email protected] · Brady Cusack Sole Proprietorship, 1606 Headway Cir #9318, Austin, TX 78754.